Legal
Refund Policy
How Rendevus LLC handles refund requests for software development services.
Last updated: May 15, 2026
Disclaimer: This document is a general business policy and is not legal advice. For complex disputes, we recommend consulting a qualified attorney.
At Rendevus LLC, we deliver custom digital services — software development, websites, mobile applications, AI automation, and integrations. Because this work involves significant time and expertise invested on your behalf, our refund policy reflects the nature of custom professional services rather than physical or off-the-shelf products.
We handle refund requests professionally and on a case-by-case basis. Our goal is a fair outcome for both parties.
Section 01
Custom Digital Services
Custom software development is fundamentally different from purchasing a physical product or a subscription to existing software. Once work begins, Rendevus allocates skilled time, tooling, and resources specifically to your project. That investment cannot be recovered if a project is cancelled or a refund is requested after work has started.
For this reason, payments for work already performed are generally not refundable. This policy exists to protect both parties and ensure that client commitments are taken seriously before work begins.
Section 02
Initial Deposits
A deposit is required before work begins on most projects. This deposit secures your place in our schedule, covers initial discovery and planning work, and allows us to begin allocating resources to your project.
Once work has started, deposits are non-refundable. If you cancel before any work has begun — and notify us in writing before a kickoff meeting or discovery session has taken place — we will review the request and may issue a partial or full refund at our discretion.
We recommend reviewing your project commitment carefully before making a deposit payment. We are happy to answer questions before you proceed.
Section 03
Completed Milestones
Payments for completed project milestones are non-refundable. A milestone is considered complete when the associated deliverables have been submitted for review, approved by the Client, or when the milestone payment has been made.
If you believe a milestone deliverable does not meet the agreed specifications, please contact us in writing within 7 days of delivery. We will review the concern and work to resolve it through revisions as defined in the project scope.
Section 04
Refund Requests
If you would like to request a refund, please contact us at contact@rendevus.com with a clear explanation of your concern.
All refund requests are reviewed on a case-by-case basis. When evaluating a request, we consider:
- The amount of work completed at the time of the request
- Whether the deliverables met the agreed specifications
- Whether Client delays or changes in direction contributed to the situation
- Whether revision opportunities provided under the project scope were exercised
We aim to respond to all refund requests within 5 business days.
Section 05
Recurring Maintenance and Support Plans
Monthly maintenance and support retainers may be canceled at any time with at least 7 days' written notice before the next billing date. Cancellation stops future billing but does not entitle you to a refund for the current billing period, as those hours and resources have already been reserved for your account.
Annual maintenance or support plans may be canceled before the renewal date to stop future charges. The remainder of the paid annual term remains active and is not refundable once the period has started.
Unused support hours within a billing period do not roll over and are not refundable.
Section 06
What Refunds Do Not Cover
Even in cases where a refund is approved, the following costs are excluded and will not be refunded:
Payment Processing Fees
Fees charged by Stripe or other payment processors (typically 2.9% + 30¢ per transaction) are non-recoverable and will be deducted from any approved refund.
Third-Party Costs
Domain names, hosting fees, software licenses, API subscriptions, or other third-party services purchased on your behalf.
Completed Work
The value of work already designed, developed, or delivered, calculated at our standard project rate for time invested.
Discovery and Planning
Time spent on scoping, research, architecture planning, or discovery sessions, even if no code has been written.
Section 07
Financed Payments (Affirm / Klarna / Stripe)
When a project is paid through a financing provider such as Affirm, Klarna, or Stripe's installment options, refund eligibility is subject to both this policy and the rules of the financing provider.
Rendevus will cooperate with approved refund requests processed through these providers. However, the timing, method, and final amount of any refund may be determined by the provider's own procedures. Rendevus is not responsible for delays or limitations imposed by the financing platform.
Clients remain responsible for any outstanding loan balance with the financing provider regardless of project status, unless the provider's own refund and cancellation policy states otherwise.
Section 08
Changes to This Policy
Rendevus may update this Refund Policy from time to time. Updates will be reflected by the "Last Updated" date at the top of this page. Changes apply to new engagements entered into after the updated date.
Section 09
Contact Us
To submit a refund request or ask a question about this policy: